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Supporting Your App In 13 Languages

By Kee Nethery — January 29, 2016

Supporting Your App In 13 Languages

Providing users with localized versions of your app is a good thing. However, the though of offering support to users who don’t speak your language might be a little scary. Here are some tips that can ease those fears and also inspire trust and confidence in your non-English speaking app users:

  1. Have a separate version of your App Store descriptions, keywords, and FAQs for each language your app supports.

  2. While no one expects your company to have support personnel fluent in every language, it is good to inform your users what language(s) you do understand. Here is an English statement translated into other languages that you can use in your App Store description and in your support information:

    English:
    Although this app is in your language, please send questions or comments to us in the only language we understand, English.

    Chinese Simplified:
    尽管本应用程序以您的语言呈现，请务必以我们唯一了解的语言，英语发送您的问题或意见给我们。

    Chinese Traditional:
    儘管本應用程式以您的語言呈現，請務必以我們唯一瞭解的語言，英語發送您的問題或意見給我們。

    Dutch:
    Deze app is dan wel in je eigen taal, maar als je ons een vraag of opmerking stuurt, doe dat dan in de enige taal die wij begrijpen: Engels.

    French:
    Bien que cette application est traduite dans votre langue, s’il vous plaît envoyez-nous vos questions ou commentaires dans le seul langue que nous comprenons: anglais.

    German:
    Obwohl diese App auf Deutsch ist, möchten wir Sie bitten, Fragen oder Kommentare nur auf der Sprache zu schicken, die wir verstehen, nämlich Englisch.

    Italian:
    Anche se questa applicazione è tradotta nella sua lingua, si prega di inviarne domande o commenti nell’unica lingua che capiamo: inglese.

    Japanese:
    アプリは複数言語に対応していますが、質問やコメントはすべて英語でご記入ください。

    Korean:
    이 앱은 사용자의 언어가 지원되지만, 질문이나 의견은 영어로 보내주시기 바랍니다.

    Portuguese (Brazil):
    Embora este aplicativo esteja em português, envie perguntas ou comentários no único idioma que entendemos, ou seja, inglês.

    Romanian:
    Deși această aplicație este tradusă în limba dvs., vă rugăm să ne trimiteți întrebările și comentariile în singura limbă pe care o înțelegem: engleză.

    Russian:
    Хотя это приложение на вашем языке, пожалуйста присылайте вопросы и комментарии на единственном языке который мы понимаем, английском.

    Spanish:
    Aunque esta aplicación está en su idioma, por favor envíenos preguntas o comentarios en el único idioma que entendemos, inglés.

    Swedish:
    Även om den här appen är på svenska vill vi gärna att du skickar dina frågor och kommentarer till oss på det enda språk som vi förstår – engelska.

  3. Because your support replies will be in English, consider providing URLs for machine language translation (https://translate.google.com or http://www.bing.com/translator/) as a courtesy for users who do not use English as their first language.